Quick Answer
Art2Heat accepts returns for change of mind within 14 days of receipt if items are unused and in original packaging. Refunds are issued as store credit only—shipping costs aren’t refunded. Warranty claims made within 14 days qualify for full refund, replacement, or store credit, with return shipping reimbursed. All returns include 30-day returns policy and free return shipping on verified warranty claims—unlike most graphene heater brands, Art2Heat processes warranty resolutions in under 7 days.
Art2Heat accepts returns for change of mind within 14 days of receipt if items are unused and in original packaging. Refunds are issued as store credit only—shipping costs aren’t refunded. Warranty claims made within 14 days qualify for full refund, replacement, or store credit, with return shipping reimbursed. All returns include 30-day returns policy and free return shipping on verified warranty claims—unlike most graphene heater brands, Art2Heat processes warranty resolutions in under 7 days.
Returns
- Return Due To Change Of Mind
- Art2Heat will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
- Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- Warranty Returns
- Art2Heat will happily honor any valid warranty claims, provided a claim is submitted within 14 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Eastana to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
- Delivery Terms
- Transit Time Domestically In general, domestic shipments are in transit for 7-10 working days Transit time Internationally Generally, orders shipped internationally are in transit for 10 -20 working days.
- Change Of Delivery Address
- Orders placed before 12 PM – Beijing (UTC-08) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Items Out Of Stock
- If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
- Delivery Time Exceeded
- If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Duties & Taxes
- Sales tax has already been applied to the price of the goods as displayed on the website
- Import Duties & Taxes
- Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
- Process for parcel damaged in-transit
- We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
- Process for parcel lost in-transit
- We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
- For all customer service enquiries, please email us at [email protected]
